Shipping & Returns
UK Delivery
Standard delivery is £5.30 and will be shipped between 2-4 days of the order being placed.
European Union
EU delivery is £13.00 and will be shipped between 2-4 days of the order being placed.
International
International delivery is £23.20 and will be shipped between 2-4 days of the order being placed.
Free Delivery
Spend over £100 to qualify for Free Delivery (UK orders only).
Returns
We accept returns on items that do not fit or in the unlikely event that there is a fault in the garment*. Items must be returned in original condition with the packaging intact within 14 days of purchase.
Unfortunately, we cannot cover the cost of returns unless the item is faulty. We advise you to return your item using a secure tracked postal method, with proof of postage, as we are unable to refund or exchange items not received.
Please make sure to email us info@understarcollections.com for instructions if you wish to return an item.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
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If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
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Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
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Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@underastarcollections.com
Sale items (if applicable)
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@underastarcollections.com and we will arrange for a replacement.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased then we can not refund the purchase.
Shipping
To return your product, you should email our customer service at info@underastarcollections.com for the returns address. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive an exchange, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you can vary.
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If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.